FREQUENTLY ASKED QUESTIONS
What is “It’s Your Birthday”?
It’s Your Birthday is an app designed to make celebrating someone’s birthday easy and fun. It’s simple. Upload photos and videos from your phone, select a video theme, pick a birthday song, and voila! You’ve got a customized birthday video card that you can save and share with friends and family. The app does all the editing for you. It’s that simple!
What do I do if my app isn’t working?
E-mail us directly at firstname.lastname@example.org! You can also reach us via the contact page on our website, www.itsyourbirthdayapp.com/contact or through our social media sites on youTube, Twitter, and Instagram.
Can I upload my own music?
We’ve partnered with artists to carefully curate a library for you full of fun, imaginative birthday songs. As we approach new and emerging artists, the music library will grow and change. Be sure to check back regularly for music updates!
Can I edit my video after it’s processed?
Your last chance to edit your video is prior to processing!
Why do I need credits?
You need credits to buy themes! They're bundled into packs of four: Action, Personal, Sweet, and Adventure. The Welcome Pack is free and includes the oh-so-popular theme: Throwback.
Also, we’re utilizing a credit system to prepare for the future. We want to be able to offer you freebies and other benefits as you use the app and share your video cards. We can best do that through a credit system.
Can I delete a photo after I've uploaded it to the 'Create Video' screen?
This is an ability we will have available in 2018! Set up your app to receive push notifications so you'll know when we have a new update ready for you to install.
How do I delete a video from my 'Completed' column?
Swipe left across the thumbnail and the red delete option will appear.
How can I modify my video? Like change when the 'catchy caption' appears?
The order in which photos appear in your birthday card and the location of the catchy caption are determined by our incredible partner, Magisto. It’s their high-tech technology that makes the timing, overlays, and transitions so special and unique; but there are a few things we can't change, like when or where the catchy caption appears.