How can I delete my facebook data?
It’s Your Birthday does not collect any Facebook data on our backend. We only use sharing to Facebook (which does not store any data) and Facebook event logging for analytics (which sends data directly to Facebook). None of that data is saved in our app on our backend and hence there is no need to request information or directions on how to delete your Facebook data from our app. We simply do not have it!
WHAT IS "it’s your birthday” APP?
It’s Your Birthday is an app designed to make celebrating someone’s birthday easy and fun. It’s simple. Upload photos and videos from your phone, select a video theme, pick a birthday song, and voila! You’ve got a customized birthday video card that you can save and share with friends and family. The app does all the editing for you. It’s that simple!
What do I do if my app isn’t working?
Most importantly, we need you to go to ‘Settings’ and ‘Submit Feedback’. This allows us to pull the activity logs off your app so our development team can track down any bugs or issues. If you’d like, you can then also e-mail us directly and let us know you’re having an issue! Reach our CMO at christina@itsyourbirthdayapp.com! You can also reach us via the contact page on our website, www.itsyourbirthdayapp.com/contact or through our social media account on Instagram.
Can I upload my own music?
We’ve partnered with artists to carefully curate a library for you full of fun, imaginative birthday songs. As we approach new and emerging artists, the music library will grow and change. Be sure to check back regularly for music updates!
Can I edit my video after it’s processed?
Your last chance to edit your video is prior to processing!
Why do I need TO BUY credits?
You need credits to buy themes! They're bundled into packs of four: Action, Personal, Sweet, and Adventure. The Welcome Pack is free and includes the oh-so-popular theme: Throwback.
Also, we’re utilizing a credit system to prepare for the future. We want to be able to offer you freebies and other benefits as you use the app and share your video cards. We can best do that through a credit system.
Why is a theme I purchased no longer available?
From time to time, our video processing partner, Vimeo, updates the styles available to us. We have replaced your purchased theme with a new theme we feel is comparable, but if you’re still not satisfied, please contact us and we’ll refund your credit after we verify your purchase history. Email christina@itsyourbirthdayapp.com and she’ll get you taken care of.